Aftersales Calling

Aftersales calling are methods to reach your customers with targeted messages after an actual purchase or order. With aftersales calling you can setup an automated call at any time post sale or sign-up. The call can be initiated after for instance 5, 10 or 30 minutes and play any prerecorded message you prefer. The message can be targeted based on location, demographics and behavior so different customer segments get different messages.

Usage Case

Imagine a customer that has just finalized booking a flight being called 5 minutes after with a message playing, ‘Thank you so much for booking your flight to Copenhagen with us. We wish you a wonderful trip and want to remind you that you can always find out more on our website Smartcommedia.com. We would also like to reward you with a 5% discount code for your next booking with us. Your rebate code is Smartcom and we hope to see you again soon. Have a great trip.’

A possible follow-up could be sending the rebate code to the customer by email.

Get Feedback From Customers

Another means of using aftersales calling is by phone polling. Phone polling is a phone based polling system that allows you to ask your customers questions and get their input through the keypad. It enables our clients to gather customer insights post sales about customer satisfaction, product preferences and perceived service level. Read more about our phone polling product here.

World-class Reporting and Metrics

Our clients get access to our excellent reporting platform that can be easily accessed from both mobile and stationary devices. In real-time we are able to provide you with a descriptive status for the call on whether it is queued, ringing, in-progress, completed, busy, failed or no-answer. The duration in seconds of the just completed call and geographic data such as country and zip code of the called party. If you are running phone polls you will be able to view the results from your phone polls live as the called party responds them to.

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