Presales Calling

Presales calling are a means to influence your customers before the actual purchase or order. We know that an extensive amount of people go all the way through a purchase or sign-up flow but never come click the actual button. According to the reputed Baymard Institute, a web research company in the UK, 67.45% of online shopping carts are abandoned.

With presales calling you can setup an automated call to potential customers that have abandoned your order or acquisition flow. The call can be initiated at any time for instance 5, 10 or 30 minutes after the order flow was abandoned and play any prerecorded message you prefer. The message can be targeted based on demographics, location and behavior so different customer segments get different messages.

Usage Case

Imagine a potential customer that has abandoned your shopping cart being called 10 minutes after with a message playing, ‘Thank you so much for your interest in our products. We are sorry to see that your purchase did not go through so we have decided to give you a 10% discount on your basket until tomorrow. Your rebate code is SkyAds and we hope to see you again soon. Have a great day.’

A possible follow-up could be sending the rebate code to the customer by email with a link to the abandoned shopping basket the minute after the presales call is hung up.

World-class Reporting and Metrics

Our clients get access to our excellent reporting platform that can be easily accessed from both mobile and stationary devices. In real-time we are able to provide you with a descriptive status for the call on whether it is queued, ringing, in-progress, completed, busy, failed or no-answer. The duration in seconds of the just completed call and geographic data such as country and zip code of the called party. If you are running phone polls you will be able to view the results from your phone polls live as the called party responds them to.

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